Team Order Info

ORDERING INSTRUCTIONS

RMS Team Sales policies are based on common sense.  We have been in the team business for many years and try to make your purchasing experience as simple and accurate as possible.  With that in mind here are some of our policies.

• All orders must be submitted in writing.  It cuts down on errors on both our side and yours, plus we must have verification that it is a team order to offer you the great discounts.  We accept both school purchase orders (which we must have a copy of to process the order) and credit card orders.
• RMS can only sell adidas to qualified preferred players through the adiPlayer Preferred Player Tennis Program and to institutional teams as listed below.
• We offer team discounts on all the adidas products we offer.  Please email us for the discount that applies to your school's classification (high school, NCAA D-I, D-II, D- III, CAJC, NJCAA, NAIA, etc.)
• Coaches, please register on the “My Account” page for a wholesale account by following the steps listed.  That will get you access to great pricing on balls, strings, grips and other items.
• In apparel our core items are men's small through xl and women's small through xl.  Sizes outside that range are considered special order items.  We also consider some colors to be special order.  There are no returns or exchanges on special order items.
• All returns, exchanges and claims of shortages must be done within three weeks of the ship date.  Please check all packages when they arrive.
• Any item you wish to return must be folded neatly in the original plastic packaging or shoe box with the original tags still attached.  When you receive your team order use one of each size for the players to try on to be sure you got your size run right so you don't take the chance of tags being torn or garments getting dirty (i.e., makeup and deodorant are easily transferred to the fabric) which makes them unacceptable for return.
• When placing your order be sure to include the product number, quantity, color and size run, along with all your contact information.
• We only verify order receipt by email so please be sure to include your email on the order.
• Before placing your order it is best to email us at Info@Team3Stripes.com with your "wish list" so that we can check availability for you.  Due to the number of schools we work with we cannot do that for you on the phone, but we try to reply to emails within a couple of hours.
• You will only be billed for items which actually ship, after they ship.  We do not invoice your backordered items until they ship.
• To save you money we do not charge you a percentage of the product for a shipping charge - we charge what the shipper (normally UPS ground) bills us.  However, there is freight on ALL orders, both original order and backorders.