TERMS:  Credit Card or Net 30 days with approved credit.  On Net 30 accounts a late charge of 1.5% will be assessed on all balances past the due date.  ALL PRICES SUBJECT TO CHANGE AND ARE NOT GUARANTEED ON FUTURE ORDERS.

FREIGHT:  Orders are shipped F.O.B. shipping point.  Our customers pay all freight charges, plus a small handling charge.     All orders shipped UPS unless specified.  Orders are subject to final approval for shipment by the credit department.  Customer accounts must be current and not past due before an order can be processed.

PAYMENTS AND MONTHLY STATEMENTS:  Your account number is extremely important in helping us handle your account.  Please place your account number on all payments and correspondence.  When sending in payments for your Net 30 account, please mark your account number on your check.  Pay the oldest invoice first, and please note on check what invoices are being paid. Statements will be mailed only to those accounts which are past due.  This statement will list all the (debits and credits) that are open as of that date.  The statement is an open item statement, it lists all transactions on your account, as of the closing date of the statement. 

SHORTAGES OR DAMAGE:  Each order is carefully counted and packaged before leaving our warehouse.  Please inspect each shipment upon arrival.  Note any discrepancies on your packing slip.  Rocky Mountain Sports must be notified of any discrepancies within 7 days after receipt of goods.   Any damage incurred during shipping, must be handled directly with the carrier.

SHIPPING INFORMATION:  All orders are shipped within one business day of receipt.  We do our best to ship all orders complete.  In the case of an item being out of stock, the available items will be shipped and the out of stock items backordered.  Any backordered items are then shipped upon receipt in the Rocky Mountain Sports warehouse.  Freight charges apply to both the initial order and any backordered items.  If you want us to hold an order until we can ship it complete, please indicate this in the notes section of your order.  Requests for proof of delivery or tracing must be made within 30 days of original shipment. 

RETURNED MERCHANDISE: All returns must be authorized by Rocky Mountain Sports, prior to the return of the merchandise.  The invoice number of the original purchase of the goods being returned must be available, or a return will not be authorized.  A return authorization number will be issued to all authorized returns.  Please mail your package in a prepaid, insured, traceable method to Rocky Mountain Sports, Returns Department, 650 S. Taylor Ave, Louisville, Colorado 80027.  Your return authorization number must be clearly marked on the outside of your box.  A note of explanation must accompany each item, along with your account number and name, and original  invoice number.  (All returns must be made within 30 days of receipt of goods.)  Upon receipt of such goods, we reserve the right to inspect for misuse, and to determine whether repair, replacement or an adjustment is due.  Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type.  The original shipping and handling charges are not refundable.  Returns of saleable merchandise, are subject to a 20% restocking charge. 

Toll Free 1-800-525-2852            Local 1-303-444-5340            Fax 1-303-444-7526